Yes, we are. Check our page on their website here: https://connect.klaviyo.com/onik-lab.

Of course, otherwise the whole system won't work.

We'll deeply study your brand's ToV (we have more than 3 years experience across all the main niches), your buyer personas and their pain points, goals, and desires, and come up with a unique, tailored strategy for your eCommerce.

Not at all! We don’t like tying up people who don’t want to work with us. However, we do ask for a 15-day notice to stop the collaboration.

If you're a good fit (existing email list, for example), you're likely to get results from day one. Usually, our partners get an ROI between the month 1 and 3 with us. And then, consistently. That's why they stick around for so long.

We promise you will not invest more than four hours per month to work with us (and it can be your marketing manager - doesn't have to be you at all).

Exactly. We'll handle the grunt work for you and do all the legwork.

We'll only need you to approve the content in advance and give us feedback during our weekly/monthly report calls.

You want to ensure:

• They talk about ROI and real KPIs. Not fancy buzzwords or "number of campaigns per month".
  

• They don't do too many things; if they take care of ads, funnel, copy, website, landing pages... Chances are that they're probably OK-ish with one of these, but it's not their specialty and they're not up to date with all the email changes and trends (which we do, and this guarantees you a ton of leverage).
  

• They can't give you KPIs/don't have previous case studies you can get an idea about what success looks like. Chances are you're working with a group of teenagers who don't know what they're doing.

Absolutely, there's no one-size-fits-all approach. The choice between hiring freelancers and an agency is largely dictated by your brand's specific needs and growth stage. Freelancers can certainly be a fitting choice for some eCommerce ventures.

However, before you ink the deal, there are a few factors to consider:

• Does the freelancer possess the required expertise to meet your needs? How seasoned are they in their field? How extensive is their client portfolio?
  

• Will they be dependable and provide daily support via Slack or another messaging platform? Often, freelancers juggle multiple projects—sometimes more than they can effectively manage. Will you be top of their list or just another client they respond to after 24 hours?
  

• Do they have a track record of long-term commitments? Or are they likely to pack up and leave after a few months, leaving you with an unwelcome headache?

  
  Freelancers, by nature, are likely to gravitate towards higher-paying clients when given the opportunity.Remember, every choice carries its weight in gold. Make sure to make an informed decision that best serves your brand's long-term interests.

Sure. You can cancel anytime. We do ask for a 15-day notice to cancel as we work ahead of time to make sure all the emails/SMS are delivered on time, it takes some work and costs for us to cancel a contract.

Of course. We will assign you an Account Manager who will make sure your expectations are exceeded all the time. He/She will be in charge of the communication and will be your main point of contact.